Shipping Information

Everything you need to know about our shipping policies, delivery times, and costs

🚚 Free Standard Shipping

Enjoy complimentary standard shipping on all orders over $200 within the United States

Shipping Options & Delivery Times

We offer multiple shipping options to meet your needs. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Method Delivery Time Cost
Standard Shipping 5-7 business days $9.99 (FREE on orders $200+)
Express Shipping 2-3 business days $19.99
Next Day Shipping 1 business day $39.99
International Shipping 7-14 business days Calculated at checkout

Shipping Locations

Domestic Shipping (United States)

  • All 50 states
  • Washington D.C.
  • Puerto Rico
  • US Virgin Islands

International Shipping

  • Canada
  • United Kingdom
  • European Union
  • Australia
  • Select other countries
Note: Some remote locations may require additional delivery time. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Order Processing

We strive to get your Golden Goose sneakers to you as quickly as possible while ensuring authenticity and quality.

Processing Time

  • Orders placed before 2 PM EST ship same day
  • Orders placed after 2 PM EST ship next business day
  • Weekend orders ship Monday
  • Holiday orders may experience delays

Quality Assurance

  • All items undergo authentication process
  • Careful packaging to prevent damage
  • Quality inspection before shipment
  • Secure, discreet packaging

Order Tracking

Stay informed about your order every step of the way.

How to Track Your Order

  • Receive email confirmation with tracking number
  • Track via carrier website (FedEx, UPS, USPS)
  • Real-time updates on delivery status
  • SMS notifications available upon request
  • Contact customer service for tracking assistance
Tracking Tip: Tracking numbers may take 24-48 hours to become active in the carrier's system after your order ships.

Special Circumstances

Weather & Natural Events

  • Severe weather may cause delays
  • Natural disasters affect shipping schedules
  • We monitor all potential disruptions
  • Customers notified of significant delays

Peak Season Information

  • Holiday seasons may extend processing time
  • Black Friday / Cyber Monday rushes
  • Back-to-school season increases
  • Plan ahead during busy periods

Need Help?

Our customer service team is here to assist you with any shipping questions or concerns.

Contact Customer Service

  • Email: [email protected]
  • Hours: Monday - Saturday: 9:00 AM - 8:00 PM EST
  • Hours: Sunday: 10:00 AM - 6:00 PM EST
  • Response Time: Within 24 hours