Refund & Returns Policy

🔄 Return Window

We offer a generous 30-day return window from the date of delivery for all Golden Goose products purchased from our outlet store.

✅ Eligibility Requirements

To be eligible for a return, your Golden Goose items must meet the following conditions:

• Unworn condition: Items must be in original, unworn condition
• Original packaging: Must include original box, dust bag, and all accessories
• Tags intact: All original tags and labels must be attached
• No damage: Items must be free from damage, stains, or excessive wear
• Proof of purchase: Original receipt or order confirmation required

📦 Return Process

Step 1: Request Return Authorization

Contact our customer service team to initiate your return:

• Email: [email protected]
• Include your order number and reason for return
• Receive return authorization and prepaid shipping label

Step 2: Package Your Items

• Pack items in original packaging when possible
• Include all accessories and documentation
• Use provided return label and drop off at designated carrier

Step 3: Processing & Refund

• Items inspected within 3-5 business days of receipt
• Refund processed to original payment method
• Allow 5-10 business days for refund to appear

💰 Refund Information

Full Refunds Include:

• Product price (including any discounts applied)
• Original shipping costs (for defective items)
• Sales tax where applicable

Refund Timeline:

• Credit cards: 5-10 business days
• PayPal: 3-5 business days
• Store credit: Immediate upon approval

🚫 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Custom or personalized Golden Goose sneakers
• Items damaged by misuse or normal wear
• Products returned after 30-day window
• Items without original tags or packaging
• Gift cards and promotional items

🔄 Exchanges

We currently process exchanges as returns + new purchases:

1. Return your original item following our return process
2. Receive full refund to original payment method
3. Place new order for desired size/color
4. Contact us to waive shipping on your new order

This ensures you get the item you want without waiting for lengthy exchange processing.

🔧 Defective or Damaged Items

Received a defective or damaged Golden Goose product? We'll make it right:

• Report within 48 hours of delivery
• Email photos of the defect/damage
• Free return shipping provided
• Full refund including original shipping
• Priority replacement if available

🌍 International Returns

For international customers:

• Same 30-day return window applies
• Customer responsible for return shipping costs
• Customs duties/taxes are non-refundable
• Use trackable shipping method
• Contact us before shipping for assistance